REFUND POLICY

Thank you for purchasing products from LEGENDARY OUTDOOR HIKING SHOES LLC. We are committed to providing every customer with high-quality hiking shoes and a satisfying shopping experience. If you are not satisfied with your order, you may request a return or exchange, provided that the following conditions are met.

I. Eligibility for Returns and Exchanges (Within 30 Days)
Within 30 days from the date you receive your merchandise, you may request a return or exchange if any of the following conditions apply:
The product has quality issues or manufacturing defects.
You received the wrong item (incorrect style, size, or color).
The product was severely damaged during shipping.
The product is unused and remains in its original packaging (applicable to returns unrelated to quality issues).
Returns or exchanges may not be accepted under the following circumstances:
The product has been worn or shows signs of artificial damage.
The 30-day return period has expired.
The product was returned without prior authorization.

II. Return and Exchange Process
To ensure a smooth and efficient process, please follow the steps below:

1. Contact Customer Service
   Please submit your request via our customer service email, providing the following information:
   Order Number
   Description of the issue
   Photos of the product (if applicable)
2. Review and Confirmation
   Our customer service team will review your request upon receipt and respond within a reasonable timeframe with the outcome and further instructions.
3. Return the Product
   Once your request has been approved, you must ship the product back to the designated return address (see below).
4. Resolution
   Upon receiving the returned product and verifying that it meets the eligibility criteria, we will proceed with processing your refund or exchange.

III. Refund Processing Time
Once the returned item has been received and successfully inspected, your refund will be processed within 5–10 business days.
The refund will be issued back to your original payment account.
The actual time it takes for the funds to appear in your account may vary slightly depending on your bank or payment platform.

IV. Exchange Instructions
If you choose to exchange an item:
We will ship out the replacement item as soon as possible after confirming receipt of the returned item.
If the requested size or style is out of stock, we can arrange for a refund or an exchange for another item of equal value.

V. Return Address (Important)
Please ship your returned item to the following address: 2328 N CLAY ST APT 4, DENVER CO 80211.

VI. Shipping Cost Policy
Return shipping costs incurred due to quality issues or shipping errors (e.g., receiving the wrong item) will be covered by our company.
Return shipping costs incurred due to personal reasons (e.g., incorrect size selection) must be covered by the customer.

VII. Important Notes
Please ensure that you contact Customer Service to obtain a return authorization before shipping your item back.
Packages returned without prior authorization may not be processed.
We recommend using a trackable shipping method to return your item to minimize the risk of loss during transit.

Thank you for your understanding and support of LEGENDARY OUTDOOR HIKING SHOES LLC. We are committed to continuously improving your service experience.